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For Technical Leaders & Decision-Makers

The CodePause® Ecosystem: Five integrated products solving crisis care at scale

Not another disconnected EMR or anonymous hotline. CodePause® is a comprehensive technology platform that connects crisis responders, treatment providers, families, and care coordinators—making behavioral health crisis response operationally and financially sustainable.

5 Products
Integrated ecosystem
24/7/365
Crisis availability
Multiple
Access methods
HIPAA
Compliant platform

Why current crisis response systems fail:

Disconnected technology creates dangerous gaps in care and administrative burdens that affect everyone in the behavioral health system.

Crisis calls operate in the dark

Most crisis hotlines have no access to treatment history, medication lists, or care plans—crisis responders make critical decisions without context from the person's existing care team.

Result: Dangerous care gaps, unnecessary hospitalizations, family frustration
EMRs treat mental health as afterthought

Most EMRs are designed for primary care and struggle with mental health billing compliance—leading to high claim rejection rates and administrative burden.

Result: Practitioners spend hours on billing instead of patient care
Families locked out of care

Few HIPAA-compliant systems exist for families to provide collateral information or stay informed about safety planning—critical context gets lost.

Result: Providers work without family input, families feel helpless, outcomes suffer
Crisis programs struggle with sustainability

Many crisis programs rely on grants rather than insurance billing—making long-term financial sustainability difficult despite vital community need.

Result: Critical programs close when funding runs out

The CodePause® Ecosystem: Five products, one platform

Comprehensive crisis response infrastructure that connects everyone involved in care—providers, families, crisis responders, and care coordinators—with shared, real-time information.

CodePause® Terminal EMR

Core Platform

Purpose-built EMR engineered specifically for mental health—not retrofitted from primary care. Real-time compliance validation and structured documentation designed to reduce billing rejections and administrative burden.

Compliance-focused billing: Structured notes designed for mental health requirements
Crisis episode tracking: Seamless documentation of crisis interventions
Integrated clearinghouse: Streamlined claims submission to payers

CodePause® Crisis App

24/7/365 Access

Client-facing mobile app providing one-button crisis access, interactive safety planning, and real-time provider notifications. Crisis responders can access treatment context—not anonymous hotline guesswork.

One-button crisis access: Immediate connection to licensed counselors
Safety planning tools: Guided coping strategies & emergency contacts
Provider continuity: Crisis alerts notify your treatment team
Crisis support coordinated with your existing care team—not a disconnected anonymous hotline

CodePause® Crisis Partners Network

Telephonic & Text Support

Licensed crisis professionals available 24/7/365 via phone and text—with access to Terminal EMR treatment context. Provider-coordinated crisis support ensures continuity with your established care team.

Telephonic support: Direct phone access to crisis counselors 24/7/365
Text-based crisis care: SMS crisis intervention for those who prefer texting
Treatment context: Crisis counselors can access your care plan
Future Initiative: In-person mobile crisis response coordination planned for future phases

CodePause® OutsideIn Insights

Family Engagement

HIPAA-compliant family engagement platform that brings support networks into treatment planning and crisis response. Text message communication allows families to provide valuable collateral information with proper consent and documentation.

HIPAA-compliant portal: Secure communication with treatment team
Collateral documentation: Family input properly documented in care records
Crisis alerts: Families can be notified during critical episodes (with consent)

CodePause® Clearinghouse

Revenue Infrastructure

Built-in claims processing for Medicaid and commercial payers—Terminal acts as clearinghouse, streamlining submission and accelerating reimbursement cycles for providers.

Direct payer connections: Streamlined claims submission process
Real-time claim tracking: Monitor claim status without delays
Automated eligibility checks: Verify coverage before appointments

How the ecosystem works together

Every component shares real-time data—so crisis responders, providers, and training programs work from the same information, ensuring coordinated care when it matters most.

Crisis Episode Flow

  1. 1.Client activates crisis button in CodePause® App or calls Crisis Partners line
  2. 2.Crisis responder accesses Terminal EMR—views treatment history, medications, safety plan, family contacts (via OutsideIn Insights)
  3. 3.Provider automatically notified—crisis intervention documented in Terminal in real-time for continuity of care
  4. 4.Clearinghouse processes claim—crisis episode properly documented for billing (for insured services)
  5. 5.Family receives appropriate updates through OutsideIn Insights (with client consent)

Data Sharing Architecture

Terminal → Crisis Partners:

Treatment plans, medication lists, previous crisis episodes, safety plans, provider contact info

OutsideIn Insights → Terminal:

Family collateral information, support network contacts, home environment observations

Crisis Partners → Terminal:

Crisis intervention notes, disposition decisions, follow-up recommendations

Terminal → Clearinghouse:

Structured claims data, compliance-validated documentation, insurance eligibility verification

Integrated Platform Benefits

Each component enhances the others: Family information in OutsideIn Insights improves crisis response accuracy. Crisis line coordination strengthens provider relationships. Integrated clearinghouse streamlines billing workflows. The result is comprehensive, coordinated care that actually works.

Enterprise-grade technical infrastructure

Built for healthcare compliance, security, and scale from day one.

Security & Privacy

  • HIPAA compliant infrastructure
  • FERPA compliant for school deployments
  • End-to-end encryption
  • Audit logging and monitoring
  • Role-based access controls

Healthcare Integration

  • FHIR/HL7 compatibility
  • EHR integration capabilities
  • Direct payer network connections
  • Quality reporting automation
  • Real-time eligibility verification

Operational Excellence

  • Scalable cloud infrastructure (AWS/Azure)
  • Real-time analytics and reporting
  • Quality improvement workflows
  • Performance monitoring & alerting
  • 99.9% uptime SLA for crisis services

Building the future of crisis response

We're developing the first comprehensive technology platform designed specifically for coordinated, sustainable behavioral health crisis care—connecting providers, families, crisis responders, and care coordinators on a single platform.

Learn about our technologyView investor portal

CodePause® pilot partnerships launching when HIPAA-compliant infrastructure and SOC 2 certification complete.